Refund policy

Return Window

We accept returns within 14 days of the delivery date. Return requests must be submitted within this period.

Return Conditions

To be eligible for a return, items must be:

• Unworn, unwashed, and unused

• In original condition

• With all original tags attached

• In the original packaging

Items that show signs of wear, washing, damage, alteration, or missing tags may not be accepted.

Non-Returnable Items

Sale or final-sale items, customized items, and products marked as non-returnable are not eligible for return unless they arrive defective or incorrect.

How to Request a Return

Please contact us before sending any item back. Include your order number and the reason for the return.

Return Shipping

For returns due to a change of mind, incorrect size, or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable once the order has been shipped.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with photos and your order number.

Refunds

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5 business days after inspection.

Exchanges

If you need a different size or item, please contact us within the 14-day return window. Exchanges are subject to product availability.

Order Cancellations

Orders may only be cancelled before they are shipped. Once an order has been shipped, it must follow our return process.

Contact Us

For return or refund inquiries, please contact hello@badmuseofficial.com