Shipping policy

OVERVIEW

At BADMUSE, we work to process and ship your orders as efficiently as possible. Please review the following shipping information before placing your order.

By placing an order with us, you acknowledge and agree to the shipping terms outlined below.

SECTION 1 - ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment is successfully received.

Processing times may be longer during holidays, promotional periods, product launches, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

SECTION 2 - PRE-ORDERS

Some products may be available for pre-order.

Pre-order items may take up to 30 business days to be processed before shipment.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are ready unless otherwise stated.

SECTION 3 - ESTIMATED DELIVERY TIMES

Estimated delivery times after shipment are:

  • USA & Europe: 7–20 business days

  • Japan & South Korea: 6–12 business days

  • Other regions: 7–15 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances beyond our control.

SECTION 4 - SHIPPING TRACKING

When tracking information is available, we will provide it to you by email.

Please allow some time for tracking information to become active after your order has been shipped.

BADMUSE is not responsible for delays caused by the shipping carrier or delays in tracking updates.

SECTION 5 - CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

BADMUSE is not responsible for delays caused by customs clearance or unpaid customs charges.

SECTION 6 - SHIPPING ADDRESS

You are responsible for providing a complete and accurate shipping address when placing your order.

If you provide an incorrect or incomplete address and the package is returned or requires reshipment, additional shipping costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

SECTION 7 - DELAYED OR LOST PACKAGES

While we work with our shipping partners to deliver orders on time, delays may occasionally occur.

BADMUSE is not responsible for delays caused by carriers, customs, weather, strikes, holidays, or other circumstances beyond our control.

If your tracking information shows that a package has been delivered but you have not received it, please contact the shipping carrier first. You may also contact us at hello@BADMUSE.com for assistance.

SECTION 8 - DAMAGED PACKAGES

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and the damaged item.

We will review the issue and work with you to determine an appropriate solution.

SECTION 9 - ORDER CANCELLATIONS

Orders may only be cancelled before they have been shipped.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

SECTION 10 - CONTACT INFORMATION

If you have any questions about shipping or your order, please contact us at:

Email: hello@badmuseofficial.com